Shipping policy

Shipping Policy

Last Updated: 10 August 2026

Welcome to Gharelu Store. We are committed to delivering your orders safely and as quickly as reasonably possible.

This Shipping Policy explains how orders placed through our website are processed and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment or confirmation of the order.

Orders placed on Sundays, public holidays, or during periods of unusually high demand may require additional processing time.

Once your order has been shipped, you will receive available shipping/tracking information through the contact details provided at checkout.

2. Delivery Time

Estimated delivery time within India is generally:

  • Metro & major cities: 3–7 business days

  • Other locations: 5–10 business days

  • Remote or difficult-to-service locations: Delivery may take additional time

Delivery estimates are approximate and are not guaranteed.

Actual delivery may be affected by courier delays, weather conditions, natural events, public holidays, strikes, incorrect address information, high-volume periods, or other circumstances outside our reasonable control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

From time to time, Gharelu Store may offer free shipping, promotional shipping rates, or other delivery offers. Such offers may be subject to specific terms and conditions.

4. Tracking Your Order

Where tracking is available, the tracking details will be shared with you after your order has been dispatched.

Please allow some time for the courier tracking information to become active after dispatch.

5. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information at checkout.

Gharelu Store is not responsible for delivery failures, delays, additional shipping charges, or returned parcels resulting from an incorrect, incomplete, or outdated address or incorrect contact information provided by the customer.

If an order is returned to us because of an incorrect address, repeated delivery failure, refusal to accept the parcel, or similar customer-related reasons, additional shipping charges may apply before the order can be re-shipped.

6. Delayed Delivery

If your order is delayed beyond the estimated delivery period, please contact us at:

Email: [YOUR SUPPORT EMAIL]
Phone/WhatsApp: [YOUR PHONE NUMBER]

We will reasonably assist you in checking the status of the shipment with the relevant delivery partner.

However, once an order has been handed over to the courier, the delivery timeline may be affected by circumstances outside Gharelu Store's control.

7. Damaged Packages

If your package appears visibly damaged at the time of delivery, please:

  1. Take photographs/videos of the package before opening it.

  2. Record the condition of the packaging and product.

  3. Contact us as soon as reasonably possible.

  4. Provide your order number and supporting photographs/videos.

Failure to provide sufficient evidence may make it difficult for us to investigate a damage claim with the delivery partner.

8. Missing or Wrong Items

If you receive an incorrect, incomplete, or missing item, contact us at [YOUR SUPPORT EMAIL] with:

  • Order number

  • Photographs/videos of the parcel

  • Photograph of the shipping label

  • Description of the issue

We will review the matter and, where appropriate, provide a replacement, refund, or other suitable resolution in accordance with our applicable Refund/Return Policy.

9. Failed Delivery / Unclaimed Orders

If a courier attempts delivery and the order cannot be delivered because the customer is unavailable, refuses delivery, provides incorrect information, or otherwise fails to accept the package, the courier may return the package to us.

Any refund or re-shipment in such circumstances will be handled in accordance with our Refund/Return Policy and may be subject to applicable shipping or handling charges.

10. Cash on Delivery

Where Cash on Delivery (COD) is available, customers are expected to accept and pay for legitimate orders placed using the COD option.

Repeated refusal of COD orders or misuse of the COD facility may result in COD being restricted or disabled for future orders.

11. International Shipping

Unless expressly stated on the product or checkout page, Gharelu Store currently ships within India only.

If international shipping becomes available, additional shipping charges, customs duties, taxes, import requirements, and other charges may apply and may be the responsibility of the customer unless otherwise stated.

12. Force Majeure

Gharelu Store shall not be responsible for delays or failure to perform its delivery obligations caused by circumstances beyond its reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, epidemics, war, civil disturbances, or courier/network disruptions.

13. Contact Us

For shipping-related questions, please contact:

Gharelu Store
Email: [helpgarelu@gmail.com]
Phone/WhatsApp: [+919358945130]

By placing an order through our website, you acknowledge that you have read and understood this Shipping Policy.