Refund policy

# Return & Refund Policy

At **Gharelu.store**, we want you to be completely satisfied with your purchase. 

### Return Window
We offer a **14-day return policy**, which means you have 14 days after receiving your item to request a return.

### Eligibility & Item Condition
To be eligible for a return, your item must be:
* In the same condition that you received it.
* Unworn or unused, with tags attached.
* In its original packaging.
* Accompanied by the receipt or proof of purchase.

### How to Initiate a Return
1. Contact us at **helpgarelu@gmail.com** to initiate a return request.
2. If your return is accepted, we will provide you with a return shipping label and instructions on how to drop off your package at an authorized drop-off location. 
3. *Items sent back to us without first requesting a return will not be accepted.*

### Return Fees & Shipping Costs
* **Defective or Incorrect Items:** If the return is due to an error on our part (damaged, defective, or wrong item received), return shipping is free of charge.
* **Change of Mind / Non-Defective Returns:** Customers are responsible for the return shipping label costs unless otherwise specified. We do not charge restocking fees.

### Exchanges
The fastest way to exchange an item is to return the original product. Once the return is accepted, you can make a separate purchase for the new item.

### Exceptions & Non-Returnable Items
Certain items cannot be returned:
* Perishable goods (such as food, flowers, or plants).
* Custom or personalized products.
* Personal care goods (such as beauty products).
* Hazardous materials, flammable liquids, or gases.
* Sale items and gift cards.

Please contact us at **helpgarelu@gmail.com** if you have questions about a specific item.

### Refunds
We will notify you once we have received and inspected your returned item. If approved, your refund will be automatically processed back to your original payment method within **10 business days**. Please note that your bank or credit card company may require additional processing time to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please reach out to us at **helpgarelu@gmail.com**.