terms & conditions
erms & Conditions
Effective Date: August 2026
Welcome to Gharelu.store. These Terms & Conditions ("Terms") govern your access to and use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to these Terms.
If you do not agree with these Terms, please do not use our website.
1. About Gharelu.store
Gharelu.store is an online retail store offering home essentials, lifestyle products, and household accessories through our website.
We reserve the right to modify or discontinue any product or service at any time without prior notice.
2. Eligibility
By using our website, you confirm that:
- You are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
- The information you provide is accurate and complete.
- You will not use the website for any unlawful purpose.
3. Product Information
We strive to ensure that all product descriptions, images, prices, specifications, and availability are accurate.
However:
- Product colors may vary slightly depending on your device screen.
- Product dimensions may have minor manufacturing variations.
- Packaging may change from time to time without affecting product quality.
- We do not guarantee that every description is completely free from typographical or technical errors.
We reserve the right to correct errors at any time without prior notice.
4. Pricing
All prices displayed are in Indian Rupees (INR).
Prices may change without prior notice.
Applicable taxes will be charged where required by law.
The final payable amount will be displayed before checkout.
5. Orders
We reserve the right to:
- Accept or reject any order.
- Cancel orders suspected of fraud or misuse.
- Cancel orders due to pricing errors, stock unavailability, technical issues, or incorrect customer information.
If an order is cancelled after payment has been received, the applicable refund will be processed in accordance with our Refund Policy.
6. Payments
We accept payments through secure payment gateways.
Your payment information is processed by trusted third-party payment providers.
We do not store your debit card, credit card, CVV, banking password, or UPI PIN.
7. Shipping & Delivery
Estimated delivery times are provided for convenience only.
Delivery dates are estimates and are not guaranteed.
Delays may occur due to:
- Weather conditions
- Public holidays
- Natural disasters
- Transportation issues
- Courier delays
- Government restrictions
- High order volumes
Gharelu.store is not liable for delays caused by events beyond our reasonable control.
8. Customer Responsibilities
Customers are responsible for providing:
- Correct delivery address
- Accurate contact details
- Correct PIN code
- Availability to receive the package
Additional shipping charges resulting from incorrect information may be the customer's responsibility.
9. Returns, Exchanges & Refunds
Returns, exchanges, and refunds are governed by our separate Return, Exchange & Refund Policy.
Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable reasons.
10. Intellectual Property
All content on Gharelu.store, including:
- Logos
- Images
- Graphics
- Product descriptions
- Text
- Website design
- Branding
is owned by or licensed to Gharelu.store and is protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
11. Prohibited Use
You agree not to:
- Violate any applicable law.
- Attempt unauthorized access to our systems.
- Upload malicious software or harmful code.
- Interfere with website functionality.
- Use automated bots or scraping tools without permission.
- Misrepresent your identity.
- Abuse promotional offers or discounts.
We reserve the right to suspend or terminate access for violations of these Terms.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Gharelu.store, its owners, employees, affiliates, and service providers shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
- Use or inability to use the website
- Product misuse
- Delivery delays beyond our control
- Technical interruptions
- Website downtime
- Third-party services
- Loss of profits, data, or business opportunities
Nothing in these Terms limits any rights that cannot be excluded under applicable law.
13. Product Usage
Customers are responsible for using products according to the manufacturer's instructions.
Gharelu.store shall not be responsible for damage, injury, or loss resulting from improper use, modification, negligence, or failure to follow product instructions.
14. Third-Party Links
Our website may contain links to third-party websites.
We do not control or endorse their content and are not responsible for their policies, products, or services.
15. Privacy
Your use of Gharelu.store is also governed by our Privacy Policy.
16. Force Majeure
Gharelu.store shall not be liable for any delay or failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, floods, fires, strikes, pandemics, government actions, power failures, internet outages, or transportation disruptions.
17. Changes to These Terms
We may update these Terms & Conditions at any time.
The revised version will become effective immediately upon publication on this website.
Continued use of the website constitutes acceptance of the updated Terms.
18. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Pali District, Rajasthan, India, unless otherwise required by applicable law.
19. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Gharelu.store
Email: helpgarelu@gmail.com
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)